“Moving too fast... cut staff right away and they raise prices before they do anything to better the service... we try to do the opposite and we invest in the people first”

The Wash Exchange · Splash Car Wash, Mr Jay Franks (COO)

Play from 5:15
5:15

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What was described

Avoid cutting staff or raising prices immediately after acquiring a car wash; instead invest in people first and only adjust prices when justified

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