“He answers the phones and takes customer service calls once a month… people call and he says, hey, it's Mike… he's doing it to stay connected.”

“We generally try to delete the name of the customer off our mobile phone once we've finished the transaction and delivered the car”

“The three things that must happen on a B2B phone call is when you call someone, you state your name and title. Number two, you communicate your company name and what your company does. And number three, you state the purpose of your phone call and whom do you want to speak.”

“Because each phone call is $39. Mm-hmm. For. A phone call to be answered. To train a crisis support worker.”

“They had only one phone line so to give the illusion that they were this big publishing house Branson would disguise his voice when people called and transfer callers between fictional departments”