“I have a signature line that then lets me say anything to you. I say, well Sam, as a coach, it's unfortunately my job. You're paying me to give you some very difficult news.”

“I had my signature opener where I set the same line every time, and it became a template. So I will always say the same intro.”

“An anonymous survey works better than you'd expect for this because people tell you the truth when they're not worried about getting written up for the answer.”

“Margin truth... impact on the bottom line... cash generated during that period based on all economic activity”

“We use a head coach model… regional vice presidents work with head coaches, branch coaches work with physician coaches.”