“Our marketing for our business does really, really well is we just have one department. Like marketing and sales are essentially the same department.”
♫
Said on Dropping Bombs
“Instead you want to announce the decision and then you want to think okay say you're announcing it to sales customer success billing and marketing what's marketing going to be thinking what's sales going to be thinking what's customer success going to be thinking what are they going to be worried about what are their objections going to be what...”
Build with Leila Hormozi · Why the Best Leaders Are Unpopular (At First)
Play from 19:58
19:58
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What was described
When announcing a decision, explicitly address the concerns, objections, and day-to-day impact for each department (sales, customer success, billing, marketing) so the team has no follow-up questions
Said nearby on the same subject
“IT cannot own the outcome and cannot own the processes... micro-composite of groups... AI champions within marketing, sales, customer success”
AG
Ashley Gross
Punk CX: Customer Experience Insights with Adrian Swinscoe ·
“We have more than 2,000 engineers working on addressing the security concerns. That's why for our customers it's safe to use Alipay.”
♫
Said on Law, disrupted
“We have so much respect for each other... this is my lane, this is your lane... he's the brain for bookkeeping, I'm sales and marketing”
CM
Chloe Marco
The Life You Love ·
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