“I used to tell my employees, there's a universal answer to all of your questions, which is as follows. What would Ben do if he was in my situation?”

“I'll put in a prompt and then ask AI to make it better. Or I'll put in a prompt and say like, hey, this was interesting. Ask me five questions to make the output better”

“And in fact, if you're being properly trained to use the AI, you will have written the prompts to say, do not make decisions by yourself where there is a difference. Tell me about it and ask me to make the call on what's right.”

“Let them present to the team. Let them own things. Let them own the client relationship. Let them present to the team. Let them own the customer journey, big meaty problems. Let them make decisions you'd normally make yourself.”

“If it's waiting for permission that's draining your power, then make a decision that you've been sitting on without asking anyone what they think first.”