The Profitable NDIS Provider · Episode 91: Start being a disability professional
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propose creating specialised support-worker roles (e.g., key workers, team leaders) with defined skill scopes
“Defining the role is easier before the employee starts… Resolving scope is easier before the contract is signed… Planning the project is easier before the crew's mobilized.”
“Because each phone call is $39. Mm-hmm. For. A phone call to be answered. To train a crisis support worker.”
“She advises to make sure there are clearly defined roles and assign ownership for strategy, project management, marketing, sales, etc.”
“They actually measured the impact of when a leader uses AI, this doubles the usage in the team. When a leader takes time for learning, there's a 3.5 multiplier to the learning of the team”
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