“I will say, provide a source reference, provide a source. And Wikipedia is not perhaps the source reference you want.”

“If you get asked, say, two questions, one's a legal advice question, one's a commercial advice question, perhaps answer them as separate emails. One, so this is legal advice, this is privileged. And two, here's my answer to your commercial question.”

“We take all of the data sources you have, extract out the key entities, build relationships between these entities, and make sure that when you ask a question, we give you a complete and accurate answer.”

“We have service bot, for example. You can ask questions. ... I could just ask all the questions and get all the answers whenever I needed any time of day.”

“Write down the five questions customers ask you most often. Then look at your website. Are those questions answered? Clearly somewhere a customer would actually see them?”