99% Invisible · Audio Guide of the Imperfections of a Perfect Masterpiece
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had a retired terrazzo-repair specialist train museum staff to perform terrazzo floor repairs in-house
“I learned all because I had to do all the credit repair and I had to figure out how banks work to eventually, if I'm getting my own business, I need to like repair my credit.”
“At four o'clock hot chocolate would be made to be drunk at eight o'clock because the domestic staff were all going off duty… we need to do it in-house”
“It's also why we've put in place national mandatory safety training. So everybody, from the CEO to the board to the person who works in the kitchen to the people who work on the floor, have the skills they need to spot a predator”
“We had eight TWTs at the school that I lead. And it made a huge difference to staff wellbeing and the morale of the school”
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