“I have actually in five years never actively marketed my business… a huge part of my business has been referrals… even casuals have given referrals to their owners”

eCommerce Australia · Why Your Retail Staff Training Fails by Monday (And How to Fix It) - Bethany Lucht - Known Studios

Play from 20:10
20:10

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What was described

Built a referral-only client acquisition system, never actively marketed and relied on staff at all levels to refer new brands

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