“If you're familiar with Claude and co-work there… you can ask questions like go back last four weeks in cases. What are the trends? What's emerging? It really does, as in Claude, if you have the data attached to it, gives you an analysis of what's happening.”

In The Blink of AI with Georgie Healy · The UI Was the Moat: Mirko Gropp, GM of Digital, Data and Technology at The Living Company

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13:58

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What was described

Enabled Salesforce Co-work (Claude) for employees to query case data in natural language and get trend analysis

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