“They aren't as hung up on defining success as how much checkout they have in their commerce system... define success metrics within those three strands”

Darren Lynch · The Watson Weekly: eCommerce Strategy & News · Conversion Has Been Stuck Near 3% for 20 Years. Darin Lynch Says B2B is Counting the Wrong Checkouts

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What was described

advocates that B2B merchants should stop measuring success by checkout volume and instead focus on data enrichment, discovery, and checkout strands

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“Celtic knot, as I like to describe it, with data enrichment, discovery, and checkout... define success metrics within those three strands, conversion rate, optimization... skyrocket”
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The Watson Weekly: eCommerce Strategy & News ·
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