“They aren't as hung up on defining success as how much checkout they have in their commerce system... define success metrics within those three strands”
Darren Lynch · The Watson Weekly: eCommerce Strategy & News · Conversion Has Been Stuck Near 3% for 20 Years. Darin Lynch Says B2B is Counting the Wrong Checkouts
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5:20
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What was described
advocates that B2B merchants should stop measuring success by checkout volume and instead focus on data enrichment, discovery, and checkout strands
Said nearby on the same subject
“Celtic knot, as I like to describe it, with data enrichment, discovery, and checkout... define success metrics within those three strands, conversion rate, optimization... skyrocket”
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