“Write it down… pick one responsibility that you're good at and give it to somebody else… create a training, a document, a video… the last time you ever do that thing”
Dr. Paul Etchison · Dental Practice Heroes · When Your Strengths Create Dependence
Play from 5:23
5:23
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What was described
Audit all responsibilities, write them down, pick one you’re good at, delegate it to someone else, and create a training document or video as the last time you do it
Said nearby on the same subject
“Auto delegation functionality … instead of you taking all the responsibility, you can distribute it or you can delegate it to the managers … once you do that with a single click, it auto delegates”
“We started doing this work called Retention as a Service, which was documenting what people are doing today and then creating training and development plans”
“Will you allow someone to come in and audit the claims that you're paying on my plan's behalf? Will you let someone come in and take a look at these claims?”