“We build talent pools and pipelines in advance of the business needing them… the human judgment… is required to fix the most important talent problems.”

“He's talking about spending two, three hours a day on his hiring decision. The first call he makes is to the recruiter. The last call of the day he makes is to the recruiter.”

“…you were good at recruitment… you did recruitment for five years, laid the foundation for the company… then being able to donate some of this to schools”

“I went into an assessment centre, was myself and relaxed, and got hired by a start-up recruitment agency.”

“We hired one of our first managers at the time. And that started shifting how we were thinking about the business from being the people doing all the delivery to starting to build out the foundation to build a team.”