“He answers the phones and takes customer service calls once a month… people call and he says, hey, it's Mike… he's doing it to stay connected.”
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Said on Human-First AI Marketing Podcast by Avenue9
Women Who Move Nations - The Public Transport Podcast · Angie Doll - Managing Director, Rail Australia and New Zealand at Go-Ahead Group
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lived on the patch and travelled on the service every day with the executive team to stay connected to customers and staff
“He answers the phones and takes customer service calls once a month… people call and he says, hey, it's Mike… he's doing it to stay connected.”
“When I'm traveling overseas, checking every day, we have the family FaceTime video calls.”
“He had a group of GrokBot agents ... named his group chat Executive Team ... his Slack group chat with his real executive team was also called Executive Team ... the GrokBot ... crossed the wires and decided to share the financial update in the executive team with the humans.”
“AE is with this customer for the life of the customer. They are covering the customer pre, during post sales, that, that engagement with, with, from an executive standpoint, from the commercial standpoint, the field engineering team, the solution architects, they're owning the technical journey with that customer pre, during post.”
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