“…your business analysts, your telephony engineers, your best service agents… are your tactical people you put on the red team… that actually show up and have the insights of… what the best case golden data set should look like.”

“I created a position as a manager of data strategy… tasking him and his team with re-engineering the process in using AI to code and build it for us.”

“A typical Tiger team is usually three to four engineers, one PM and one designer to start.”

“Default way for defining your service boundaries is around your business domain ... rather than technical decomposition”

“Overwhelmingly, they're software engineers, data scientists, product managers… we have a core centralized team for R&D, G&A, marketing, who we redeploy very fluidly across all of our businesses.”