“Build handoffs, relief coverage, and rest periods into response plans to reduce reliance on exhausted personnel during prolonged incidents.”

“Review incident response retainers and confirm providers' ability to meet contractual service levels during demand surges.”

“That's why they're all listed in the incident response plan, you know, in advance who you need to call, um, hopefully by name.”

“The ability, I guess, or the reliance on one supplier is probably not ideal. So that's why we've got dual supply. And that held us in really good stead during COVID.”

“Do we need to say for now during this period, let's not have those most important conversations like the succession planning or the will. Those really deep, meaningful conversations can be paused.”