Simply Health · The AI in Business Podcast · Inside the Shift Toward Smarter Automated CX - with Paul Cuglietta of Simplyhealth
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Created an internal "optimization team" that combined technical staff and frontline agents to execute AI deployments
“One of the hottest companies coming out of Y Combinator is AI agent evaluation… to simulate all of those conversations, those edge cases, put them through and ensure consistency.”
“So there's about 1500 nodes in the marketplace now, and you have to select nodes that are the same class… the protocol combines these nodes and creates this private, agentic cloud infrastructure for you.”
“Owner Andy Brown used AI coding tools to build internal apps for kitchen screens, phone order tracking, and staff scheduling. Plus a voice inventory app that works in English or Spanish.”
“It combines robotics, artificial intelligence, data collection and performance analysis… you can program it up how you want it to be… it tells me how good I am at it”
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