“Ordering at the counter… a way to save on labor costs… tables turn more quickly when you’re not waiting for service.”

The Daily · The Restaurant Industry Is Broken. Can It Be Fixed?

Play from 28:49
28:49

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What was described

serve high-end food at a counter where customers order and pay at a cash register instead of table service

Said nearby on the same subject

“Buffalo Wild Wings rolls out a new lunchtime promotion ... guarantees food will be on the table within 15 minutes of ordering. If not, the meal is free.”
♫
Said on Business Wars
Why it worked 15 minutes, free if late Share this moment
“If you don't want to pay for a service, there are those services where you pay them 20 bucks a month. And if you're a salesman, it will help you find anybody's email address.”
LH
Lon Harris
This Week in Startups ·
Pricing $20 per month Share this moment
“We competed against the likes of Marketo… by offering self-serve pricing, pricing ourselves below the competition, having an incredibly usable product, and offering expert customer service.”
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Rob Walling
Startups For the Rest of Us ·
Why it worked Share this moment
“Our customers have given us higher customer service scores, higher ratings on the interactions, but we limit the tool to technical, fact-based order questions”
♫
Said on TBPN
Automation Share this moment

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