The GovCon Room · Episode 80: What Actually Gets Measured in a Federal Contact Center with Chip George
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run regular cadence (weekly, monthly, or quarterly) review meetings with customers
“My wife and I have a weekly meeting every Sunday. Right. We have a quarterly offsite every 90 days. We have an annual offsite once a year. We have daily standups with our kids.”
“I have a running toilet and of course a graph because it all goes into a spreadsheet… I check weekly on Fridays, update that spreadsheet and then monthly I do everything, the overview.”
“I really encourage… one of those weekly reports that you run is your adjustments to review and ensure…”
“I was going to do it monthly, but I started reaching out to interesting people and they all said, yeah, sign me up... so instead of monthly, it became a weekly thing. And it's one of the most popular things about the site”
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