“Their frontline client-facing personnel, they were having to, as their IT department calls it, swivel chair between over two dozen systems”

Sam Palazzolo · Scale from Here | Business Growth & Scaling Strategies for Small Business Owners · Set Unrealistic Goals. Get Real Results. | Sam Palazzolo

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What was described

highlighted that frontline staff were forced to use over two dozen software systems, causing excessive “swivel chair” time

two dozen software systems

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