“We had to build what I call telemetry agents to not only track, but also to bill again and say… we’re going to bill against that as opposed to bill against the seat”
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Said on Closing Bell
Karine Pagano, Talent Rewire · The Mindtools L&D Podcast · 517 - Julie Dirksen takeover: Who judges the work when AI contributed?
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Advocates against tracking employee AI-tool usage as a performance metric
“We had to build what I call telemetry agents to not only track, but also to bill again and say… we’re going to bill against that as opposed to bill against the seat”
“The two metrics… average spend (ATV) and items per transaction (UPT)… they are the most controllable metrics… top performers always have high ATV and UPT”
“We paused new client onboarding for nine months to get a better handle on our firm’s key performance metrics.”
“The likelihood of getting measurable impact is five times less for the employee that has a lot of AI tools, but very weak strategic guidance”
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