“Only one client on that entire churn list was priced at anything close to a reasonable rate… his premium clients weren't going anywhere at all… A price increase strategy still made sense for this firm overall because his best clients weren't leaving at all.”

Future Firm Accounting Podcast · Not All Churn Is the Same

Play from 2:36
2:36

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What was described

Argues that raising prices without analyzing churn data can backfire; instead, raise prices only for clients who can absorb it

Said nearby on the same subject

“We actually encourage clients to actually place in their pricing on the websites ... it can actually cite their prices in directly”
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Ian Silva
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“‘We identified maybe like 35% that were losing money… go raise their prices, like double it’”
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Pricing 35% losing money, double price increase suggested Share this moment
“Ellis pricing at the top end of its range, raising $150 million, strong retail demand, but plunging on its first day of trade.”
♫
Said on Closing Bell
Hard number $150 million raised Share this moment
“Selling enough to cover the profit you need ... popular and profitable ... we raised the price, bought feed in bulk, still losing money”
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Said on Growing For Market Podcast
Why it worked Share this moment

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