“Count to three in my head before I answered a question… it felt like an eternity until I got used to that”

“If you are constant interrupters of someone who may take a breath occasionally when they're talking, count to three before you interrupt them.”

“If you get asked, say, two questions, one's a legal advice question, one's a commercial advice question, perhaps answer them as separate emails. One, so this is legal advice, this is privileged. And two, here's my answer to your commercial question.”

“If you test it before the 15th, build one brand kit… make 25 images across three formats, score every one, and count your correction time against what you do now.”

“She creates a proper page for each of her three main treatments, answering the questions patients ask her every day.”