“We also will send out to you our training manuals, which does all the note-taking for you, and it gives you frameworks that you can use with clients right away.”

“We use a head coach model… regional vice presidents work with head coaches, branch coaches work with physician coaches.”

“Shane Salerno ... started sending me these notes, sort of like a coach, you know, just these little notes you kick it at, you can do it”

“I get to know my students before the semester starts. If I can, I send out a survey asking them about themselves, why they're taking the class, what they're hoping to get out of it, what has helped them learn in the past, what might get in the way of their learning this semester.”

“I was down in Brisbane growing the brand I was at a track cycling meet and just I was knocking on just stock of stores I just literally wrote down like 30 bike shops in Brisbane and just went door to door to door”