Afford Anything | Get Smarter With Money · Steve Jobs Hated the Name “Genius Bar.” How He Came Around, with Ron Johnson
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Sent the first 10 Apple Store leaders to train at Ritz-Carlton hotels to learn hospitality standards and credo writing
“I committed that there wouldn't be a single store leader hired to Apple ... without spending an hour with me ... we were opening 25 stores a year ... I got to carve out an hour on my schedule to meet somebody.”
“I will have a meeting with senior leaders first… then I will spend time in the store for at least a day or two, ask the questions.”
“They sent me to Elgin, Illinois… the Chamber of Commerce took me to a women's shelter, YWCA hospitals… I got this walkthrough… I came back… I want to write this”
“They actually measured the impact of when a leader uses AI, this doubles the usage in the team. When a leader takes time for learning, there's a 3.5 multiplier to the learning of the team”
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