eCommerce Australia · Why Your Retail Staff Training Fails by Monday (And How to Fix It) - Bethany Lucht - Known Studios
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diagnostic process: meet senior leaders, then spend 1-2 days in stores observing staff and asking questions before designing training
1-2 days
“I committed that there wouldn't be a single store leader hired to Apple ... without spending an hour with me ... we were opening 25 stores a year ... I got to carve out an hour on my schedule to meet somebody.”
“A good senior leader identifies those things that only they can make… then you’ve typically given yourself a little bit more breathing space and you push down responsibility”
“Create a culture and a space where staff feel comfortable and safe to come and ask a basic question, right?”
“Closing the first meeting with an assertive assumption rather than asking if the prospect has any questions increases the chances the prospect will schedule a second meeting”
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