“You have to standardize and get everybody on the same page and build the systems and test it, make sure it works before you automate”

“I want to share with you a six step process that you need to go through… perform the process manually… document it… test it… tweak it… prove it… then automate it.”

“Has the process been fully documented? Optimized? Applied lean principles? If yes… good candidate to augment with AI”

“First, document… second, turn a recurring process into a skill… third, once the skill works reliably, schedule it or connect it with other skills to create an agent”

“I think artificial intelligence may have, if it's harnessed properly and responsibly, ... cut down a lot of the drudgery involved in document discovery”