“…months and years to like kind of collect the data… you can pull all the data in like a day, but getting an insight… takes time.”
SN
Scott Needham
The CPG Guys ·
“How can we automate as much as possible? Where are we getting the insights from? How can we automate that as much as possible as well?”
Neil Williams · This is Journey Management · Landscape the garden first: Journey Management at Cathay Pacific with Neil Williams
Play from 24:30
24:30
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What was described
automated the collection of metrics and insights so teams spend time analyzing rather than generating data
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“I had no choice but to figure out ways to automate it so that I could spend time with my newborn”
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“So the first people I hired were basically data scientists. So we really wanted to understand how can we actually try to find insights and patterns out of the data.”
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