“Having those conversations with maybe someone who hasn't been engaging or sitting in the back of the room with a skeptical look in their eye, sitting down with them, having a coffee with them, chatting about what's on their mind”

Kirsten Charlton · Making Risk Flow | The Future of Insurance · How to Double Underwriting Capacity Without Doubling Headcount | Kirsten Charlton, Nationwide

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What was described

have one-off coffee conversations with skeptical individuals to address concerns and build influence

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