The Pro Serv Podcast: Grow, Scale, and Exit a Boutique Professional Services Firm · Scaling Is Subtraction: What the Founder Has to Stop Doing with Todd Rapp | Episode 275
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Color-code tasks on an iPad (GoodNotes) using black for client work, green for growth/marketing, blue for operations, red for home tasks, then deliberately remove black and blue items to focus on green growth tasks
“Use this color-coded hiring score, green, yellow, red. Use that to inform your decisions. You're going to make better decisions”
“We have a social engagement system, which is the green pathway... the sympathetic nervous system, which I call the red pathway... the blue pathway is when individuals are exposed to great amounts of stress for a long period of time.”
“69 checks that we run in all client accounts before Black Friday”
“Chat bots give more information; we remove information and give just one blue line.”
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