“Start with a voice analysis. Dump your last 10 posts into a tool, and see what words or phrases you overuse.”
EC
Emily Carter
AI & Marketing Growth Show ·
“Define… at-risk words… co-create together this red-yellow-green system… we’re not gonna be alarmed because you already defined…”
Ashley Gross · Punk CX: Customer Experience Insights with Adrian Swinscoe · Measuring what matters in enterprise AI - Interview with Ashley Gross of The Alliance
Play from 23:27
23:27
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What was described
Co-created a red-yellow-green taxonomy of at-risk words/phrases with sales and CS teams to define health signals
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