“As Jay Shetty teaches, spot, stop, swaps. But step one is to spot.”

“I'm literally practicing cognitive diffusion, where you're having a dialogue with yourself… countering this negative inner dialogue”

“If you are constant interrupters of someone who may take a breath occasionally when they're talking, count to three before you interrupt them.”

“There are these things called chain of thought… it’s a way of monitoring the systems… if you’re monitoring, they would have stopped it.”

“We don’t say… failed. We go, Hey, so-and-so, how’d that go? … we celebrate it. … avoid that void of communication because people feel negative thoughts.”