“80% of it is really old school automation, kind of good UX design that you nudge people and they don't show up and have done nothing.”

In The Blink of AI with Georgie Healy · The UI Was the Moat: Mirko Gropp, GM of Digital, Data and Technology at The Living Company

Play from 12:16
12:16

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What was described

Pre-emptively nudge incoming students to submit forms before they arrive, handling most of the triage via old-school automation

80% of the student-onboarding workflow is automated

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