“What I've been able to do is create a legal ops intake form that says, hey, we want to capture problems, tell us what your problems are, we'll turn them into use cases, and then appropriately appropriately solution with you.”

“Through my legal ops intake form, people are submitting their problems so that we can work with them”

“Number two, lawyers need to educate members of the firm about the difference between traditional legal research using Westlaw and the use of generative artificial intelligence”

“If you get asked, say, two questions, one's a legal advice question, one's a commercial advice question, perhaps answer them as separate emails. One, so this is legal advice, this is privileged. And two, here's my answer to your commercial question.”

“It would be helpful or useful for an organization to designate an AI governance lead. It effectively needs to cover various areas, IT, legal risk, HR, things like that.”