“Measure the return… might be cost savings, might be revenue growth, divided by both the labor cost and the token cost associated with that project.”

“The cost of the licensing? What is the cost of ownership? And what is the cost of growth? Like those are the three buckets that I think about”

“Ordering at the counter… a way to save on labor costs… tables turn more quickly when you’re not waiting for service.”

“That's probably the most important thing that I can think of is matching up your costs and your fertilizer costs and your production costs with that gross revenue potential of that area”

“Carnegie also insisted on railroad-style cost accounting… His monthly reports carefully spread labor costs… tracked all raw material inputs and percentage of waste… competitors literally had no idea what was going on inside their own company.”