“I’d rather have a prospective client try to negotiate… I’ll ask what range they’re looking to be in… maybe we can change a couple of things… I’d rather have the job than not”

“We actually encourage clients to actually place in their pricing on the websites ... it can actually cite their prices in directly”

“Online tools give overinflated price guides; agents may go along, then the market price is lower.”

“What happens is companies make these promotions and then they stop talking about it but the promotion still is on the books. Remember that years back, the price match guarantee? What I would do is I went and I found a cheaper one and I was like, hey, based on your website, you still have this price match guarantee.”

“Half-price wings on Tuesday's deal is driving customers into stores, but chicken prices are at an all-time high. The more wings they sell at half price, the more money they lose.”