“We have a whatever the total percentage of payout is going to be. 30%… If your sales management team was better than your sales team, move a few points over towards the sales managers.”
♫
Said on Dropping Bombs
“We keep our customer care management in-house... I really like to just stay clued in to what that feedback is... it starts with making sure the leadership team is invested in reviewing that feedback.”
Vici Collection leadership · Honest Ecommerce · Landing a Dillard's Wholesale Deal: Vici Collection's Aimee Dudum
Play from 23:39
23:39
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What was described
Keep customer care management in-house, have the manager sit near the founder, and have the leadership team regularly review that feedback to feed site A/B testing and roadmap decisions
Said nearby on the same subject
“We have a management incentive program... our leaders have a stake in the overall enterprise goals, which include value-based care”
BH
Banner Health
Healthcare Rap ·
“It’s constantly doing A-B testing in terms of testing for conversion rates… it looks at heat map… derives decisions, acts on the decision, deploys it, tests it, gives feedback”
MK
Mory Katan / LiLi Tile
The Ecommerce Toolbox: AI in Retail ·
“We love founder-led businesses… or managers that act like owners… they have skin in the game and long-term interests.”
♫
Said on Australian Investors Podcast
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