“We do something really fun like play game show about compliance… it’s one of the sessions that gets the most positive feedback”
JM
Jillian Marcus
The Compliance Advantage ·
“We would start getting more letters of praise than we would letters of complaint. So we would put that up on the wall, we would recognise people for praise.”
Women Who Move Nations - The Public Transport Podcast · Angie Doll - Managing Director, Rail Australia and New Zealand at Go-Ahead Group
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What was described
displayed letters of praise on a wall and recognised staff for positive feedback
Said nearby on the same subject
“I had basically four 90-minute sessions with them over two days and walked them through that assessment. And the feedback I got was very positive”
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“We put a five-year white glove on most every display we sell into the business community.”
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Said on Digital Hospitality
“At every down curb and every up curb, we stop, we praise them, and then the dog starts to stop themselves. Then maybe they make a mistake... you repeat and you allow the dog to be successful.”
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Said on The Economics of Everyday Things
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