“A collective SaaS product … community … you and your other SMEs in the background … the user feedback loop that you can create in that scenario.”
NC
Nick Coleman
Lawyerist Podcast ·
Aubrey Horowitz, Home Depot · Future Commerce · Aubrey Horowitz of Home Depot: "We Plan Halloween 3 Years in Advance"
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collect real-time customer feedback from the 2023 Halloween season and feed it into product development for the 2027 assortment
“A collective SaaS product … community … you and your other SMEs in the background … the user feedback loop that you can create in that scenario.”
“I could feed my entire book into cloud code, could read the whole thing in three minutes, give useful feedback, catch things that me and my editor had missed.”
“We put a lot of effort into real-time monitoring as these models are working, making sure you have good telemetry into what's happening and can intervene in real time”
“Now that may be some sort of channel which allows them to feed back opinion, even if it's anonymously… you get a groundswell of honest feedback”
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