“I think quite contrarianly… AI has a gigantic over promise under deliver issue… we ignored the noise and focused on the gap”
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Said on The MAD Podcast: How AI Gets Built - with Matt Turck
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focuses on consistently doing what he says and delivering promised results to build a reputation that precedes him
“I think quite contrarianly… AI has a gigantic over promise under deliver issue… we ignored the noise and focused on the gap”
“Under promise over deliver of our launch is what really made it take off… I can't think of a launch in AI that has been under promise over deliver since chat GPT”
“We had to have good systems and policies and procedures in place... consistent service delivered consistently every time”
“Shopify Promise badge… they say like 25%, I believe, higher conversion rate by having this Shopify Promise badge.”
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