“Data is going to be a really good tool for everybody, being able to look at what's happened on a week to week basis ... they give us really good information to make decisions off that.”

“Use this color-coded hiring score, green, yellow, red. Use that to inform your decisions. You're going to make better decisions”

“The tools we’re trying to bring to market… provides the information at an agent's fingertips to help them make decisions”

“The third thing this law provides is that arbitrators are no longer allowed to use artificial intelligence in any part of their decision making”

“Have a good handle on what data you have and know who's getting that data… do a data inventory and really know how that information is being used”