“Their profits went up, because they sacked a third of their staff, and replaced them with AI, but suddenly, oh dear, their clients are not happy”

Nigel Cannings · The Law Firm Owners Podcast · 192 - Nigel Cannings - AI Is Replacing Junior Lawyers. Who Will Become Tomorrow's Partners?

Play from 23:12
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What was described

describes a firm that cut a third of its staff and replaced them with AI

cut a third of their staff

Said nearby on the same subject

“The managing partner recorded a conversation with me and we answered questions that the staff had sent in anonymously and it went out to the whole firm internally.”
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“Not only did their engagement go up, but they cut churn by a third.”
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