“We had more requests for visits than we could handle… you’re always trying to index those against priority areas because people knew if the senior leadership shows up we’ll have a real honest transparent conversation”

“Give them a pre-visit agent that will pop up and they can ask questions like, what's the top three priorities in this store?”

“You have to do seven, eight, nine company visits per week… they don’t fully understand Zoom, they just want to visit you”

“We were able to collect a bunch of experts' rubrics and answers, also supplemented those with synthetic data... graded it against the expert answers with real request RL.”

“In the watch office, she would see a list of actual attorney visits for the day… When you don't have an attorney visit, there's nothing there.”