“We need a whole new concept of apprenticeships… to help people do more thinking, more interrogation, more triangulation, more challenge.”

“I can tell Claude to go and, you know, create a mailing campaign and instantly push and review it to these people in my mailing system.”

“I pushed back and I got hormones… many women don't feel brave enough to push back against the advice of their doctors”

“A good senior leader identifies those things that only they can make… then you’ve typically given yourself a little bit more breathing space and you push down responsibility”

“I’d go through every fix a person made to an agent’s work… propose a rule… add each approved rule as a test using the original input and the accepted output.”