Christina Wing · HBR IdeaCast · The Topics We Avoid at Work - and How to Start Talking About Them
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use AI to role-play difficult conversations, e.g., ask the model to act angry and see how you would respond
“First thing you ask is, are you using my data to train third-party AI models? And it's gotta be a hard no”
“You need to identify one or two people that can become leaders and teach them how to lead, have difficult conversations, give feedback, hold accountable”
“I have a difficult time seeing prices below $3,500.”
“You land up burning more in tokens, depending on the model you are using, than it would cost you for a human to empathize with the customer, close the conversation to mutual satisfaction, and move on”
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