“The biggest thing I learned ... read the subtitle, because every one of those signs has a subtitle that starts with the word, by. Make me feel important by ...”

Danny Meyer · Tony Robbins Podcast Daily · The Golden Rule of Hospitality | Tony Robbins Interviews Danny Meyer

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4:33

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What was described

Read each guest’s “invisible sign” and act on the subtitle (e.g., “make me feel important by listening to me”) to tailor hospitality

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