“I often talk about the need for an informed client not an intelligent client, I really don't like that term intelligent client the reason being whenever you look at some of the, the decisions which you wouldn't agree with it's not because the people taking it aren't intelligent they haven't been well enough informed they haven't understood the trade-off”

“If you can break the process into sub-processes, diagram them, study them, improvement, improve them. It's much easier to change a hundred things by one percent than to change one thing by a hundred percent.”

“Using ultrasound and taking your time to make sure you get the vessel with one stick and rather than flailing around...”

“Online to the point you made earlier, mate, is actually doing okay. And now it's 40% of sales rather than 20% of sales.”

“I think that's not negotiable. To start warming food in glass rather than in plastic, I think that's a no-brainer”