“Number one is accountability, really. Know who's making the decision. Have someone designated to make decisions.”
LV
Lindsay Vogel Scale LLP
SaaS That App - Building Tech-Enabled Businesses ·
Lisa Pucco · The Lazy CEO Podcast with Jane Lu · Help My Small Business: How to Make People Want What You’re Selling
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created a RACI matrix to map decision ownership (Responsible, Accountable, Consulted, Informed)
“Number one is accountability, really. Know who's making the decision. Have someone designated to make decisions.”
“It’s constantly doing A-B testing in terms of testing for conversion rates… it looks at heat map… derives decisions, acts on the decision, deploys it, tests it, gives feedback”
“We need to federate the ownership of the data closest to the business, and that accountability and federation is critical”
“If you can't make that decision yourself, it helps to have a fractional HR consultant who can kind of ask you those hard questions”
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