“So it's not like I got to click the I button or click the help button. It's just like there. And then we took a decision to say, let's fashion the help away from just how to use the technology and the question, but also what does the question mean?”
Nick Kidd · The Insurance Podcast · A Commercial Quoting CRM? Nick Kidd from Quotey shares the future- Part I
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What was described
placed a permanent help tip on every question screen in Quodian so brokers see guidance without clicking a help button
Said nearby on the same subject
“I figured, you know what? Let me help broker this meeting. Let me help broker the meeting between what we call the rebels, the COO, who wants to overthrow the HOA group, and the HOA group manager, who does not want to meet.”
“Sometimes I put out a general question for help on our internal communication channel. So for instance, when we did the one on Tinder, I have never used Tinder. And so I needed to ask my colleagues for help and my kids, by the way.”
“We'd still have it where the regionals would drop into a practice and like operatory five and six were down. Like a chair was broken and we're like, you literally just have to click this button and we like come out and help.”
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Said on DEO's Growth Secrets for Dental Organizations