“I would love for the phone to ring no more than three times… a cheery, friendly, competent person gets me where I need to be going right away.”

“…try to live on the budget of having that bigger mortgage for a period of time before you take it out… no matter what servicing calculator says…”

“We bring in no more than two new hires at a time because we want them to really feel like the attention's on them… ride alongs and in-person trainings.”

“Even at three agents, what we found was three agents were not aligning on a simple goal more than 16% of the time.”

“She's ringing out clients during the build, just getting some feedback... people are maybe more inclined to open up on a phone call to someone else rather than while on site”